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Frequently Asked Questions
Find quick answers to common questions about our services, appointments, and processes.
General Information
Drishti Eye Care offers comprehensive eye care services including routine eye exams, contact lens fittings, treatment of eye diseases, surgical procedures, and specialized ENT services. We also provide pediatric eye care and emergency eye care services.
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No, you don't need a referral for most of our services. You can directly book an appointment for routine eye exams and consultations. However, some specialized procedures or insurance plans may require a referral from your primary care physician.
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Booking & Appointments
You can book an appointment through our online booking system on our website, by calling our clinic directly, or by visiting us in person. Online booking is available 24/7 and allows you to choose your preferred date and time based on availability.
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Yes, you can reschedule or cancel your appointment up to 24 hours before your scheduled time. This can be done through our online portal, by calling our office, or through the confirmation SMS/email you receive. Please note that cancellations made less than 24 hours in advance may incur a fee.
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Services & Packages
Yes, we offer comprehensive contact lens services including initial fittings, follow-up care, and contact lens education. We work with all major contact lens brands and can fit specialty lenses for conditions like astigmatism, presbyopia, and keratoconus.
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We perform various eye surgeries including cataract surgery, LASIK, glaucoma surgery, retinal procedures, and minor eyelid surgeries. All procedures are performed by experienced ophthalmologists using the latest technology and techniques.
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Payment & Insurance
We accept most major insurance plans including Medicare, Medicaid, and private insurance providers. Please contact our billing department or check with your insurance provider to verify coverage for specific services. We recommend bringing your insurance card to your appointment.
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We accept cash, credit cards (Visa, MasterCard, American Express), debit cards, and checks. We also offer payment plans for certain procedures and accept HSA/FSA cards for eligible expenses.
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Location & Timings
Our Kalanki branch is open Sunday through Friday from 8:30 AM to 6:00 PM, and Saturday from 10:00 AM to 12:30 PM. We are closed on major holidays. Emergency services are available 24/7 - please call our emergency hotline for urgent eye care needs.
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Yes, we provide free parking for all our patients. Our clinic has a dedicated parking area with spaces for cars and motorcycles. The parking area is well-lit and secure, with easy access to the clinic entrance.
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ENT-Specific Questions
Yes, our ENT specialists treat a wide range of sinus and allergy conditions including chronic sinusitis, nasal polyps, allergic rhinitis, and deviated septum. We offer both medical management and surgical options when necessary.
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We treat various throat and voice conditions including vocal cord disorders, chronic cough, throat infections, swallowing difficulties, and voice changes. Our team includes speech therapists who work with our ENT doctors for comprehensive voice care.
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